Contact Center Interaction Management for Midsize AND Large Contact Centers

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The Forrester Wave™: Contact Center Interaction Management for Midsize Contact Centers, Q3 2016

The Forrester Wave™: Contact Center Interaction Management for Large Contact Centers, Q3 2016

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The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on available resources. Opinions reflect judgement at the time and are subject to change.