Genesys has a proven track record in migrating legacy call centers to omnichannel contact centers and helping customers deliver next-generation customer experiences. Make the switch so you no longer need to make excuses for legacy infrastructure that cannot keep up with your business needs and your customers’ requirements.

Make the Switch

Switch to a true omnichannel customer engagement suite only from Genesys. 

True omnichannel customer engagement suite from Genesys enables you to deliver effortless omnichannel experiences with real-time contextual journeys. You can provide hyper-personalized experiences by routing the right customer to the right resource with the right context using a single routing engine. Businesses who made the switch to Genesys have achieved:

$1.1M in Increase Revenue

$20M+ Reduction in Infrastructure Costs

50% Reduction in Customer Abandonment 

Great businesses are built on happy customers. That’s why the competition doesn’t want you to know that Genesys has over 10,000 customers in 100 countries, we power over 25 billion great interactions over every channel each year, and we invest $200 million annually in continuous innovation to ensure our customers can evolve as their customers do.

Start delivering true omnichannel customer experience today!

See how little risk there is in switching to true omnichannel. Talk to an expert and make the switch.

Genesys Named a Leader in the 2017 Gartner Magic Quadrant

Next-Generation Customer Experience Platform Celebrating 9 Years as a Leader


Genesys Named a Leader in TWO Forrester Waves™

Forrester Evaluates Large & Midsize Contact Center Interaction Management Vendors Across 40 Criteria


“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”

Dar Andrews Senior Director of Service Delivery and Engineering, PayPal