- CX Platform
Genesys has a proven track record in migrating legacy call centers to omnichannel contact centers and helping customers deliver next-generation customer experiences. Make the switch so you no longer need to make excuses for legacy infrastructure that cannot keep up with your business needs and your customers’ requirements.
True omnichannel customer engagement suite from Genesys enables you to deliver effortless omnichannel experiences with real-time contextual journeys. You can provide hyper-personalized experiences by routing the right customer to the right resource with the right context using a single routing engine. Businesses who made the switch to Genesys have achieved:
$1.1M in Increase Revenue
$20M+ Reduction in Infrastructure Costs
50% Reduction in Customer Abandonment
Great businesses are built on happy customers. That’s why the competition doesn’t want you to know that Genesys has over 10,000 customers in 100 countries, we power over 25 billion great interactions over every channel each year, and we invest $200 million annually in continuous innovation to ensure our customers can evolve as their customers do.
See how little risk there is in switching to true omnichannel. Talk to an expert and make the switch.
Next-Generation Customer Experience Platform Celebrating 8 Years as a Leader
Forrester Evaluates Large & Midsize Contact Center Interaction Management Vendors Across 40 Criteria