Genesys has a proven track record in migrating legacy call centers to omnichannel contact centers and helping businesses deliver next-generation customer experiences.

Win with a true omnichannel customer engagement suite only from Genesys, and deliver competitively superior experiences—providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale. Deliver hyper-personalized experiences by routing the right customer to the right resource with the right context using a single routing engine. 

Start delivering true omnichannel customer experiences with Genesys.

See How Little Risk There Is In Moving to True Omnichannel

Key Reasons to Consider Genesys

Proven platform with a solid multi-year roadmap and $200 million annual R&D investment

True omnichannel routing, analytics and workforce management improves customer experience

Genesys orchestrates over 25 billion interactions per year in the cloud and on-premise

“Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.”

Dar Andrews Senior Director of Service Delivery and Engineering, PayPal


Genesys Named a Leader in the 2017 Gartner Magic Quadrant

Next-Generation Customer Experience Platform Celebrating 9 Years as a Leader


Genesys Named a Leader in TWO Forrester Waves™

Forrester Evaluates Large & Midsize Contact Center Interaction Management Vendors Across 40 Criteria