- CX Platform
Genesys has a proven track record in migrating legacy call centers to omnichannel contact centers and helping businesses deliver next-generation customer experiences.
Win with a true omnichannel customer engagement suite only from Genesys, and deliver competitively superior experiences—providing real-time contextual journeys, world-class orchestrated routing, and digital transformation at any scale. Deliver hyper-personalized experiences by routing the right customer to the right resource with the right context using a single routing engine.
Start delivering true omnichannel customer experiences with Genesys.
Proven platform with a solid multi-year roadmap and $200 million annual R&D investment
True omnichannel routing, analytics and workforce management improves customer experience
Genesys orchestrates over 25 billion interactions per year in the cloud and on-premise
Next-Generation Customer Experience Platform Celebrating 9 Years as a Leader
Forrester Evaluates Large & Midsize Contact Center Interaction Management Vendors Across 40 Criteria