The Most Informative Three Days on NextGen CX of the Year!

G-Force 2015 will bring NextGen CX to life!  The program starts on Sunday, 25 October with Partner Day, followed by Education Day and the start of the main conference with our Welcome Reception in the Partner Pavilion on Monday, 26 October and concludes with a closing reception on Wednesday at 16:30. With hard-hitting speakers, countless networking opportunities, and hundreds of demos and solutions, you’ll learn more about CX in these three days than anywhere else in the world! And on Tuesday night, 27 October – you’ll get to experience the G-Force Party at Miami’s hottest nightclub LIV, conveniently located in the lobby of the Fontainebleau hotel.

NOTE: Times are tentative and subject to change. Please check back for a finalized agenda.

Sunday, 25 October

9:00 a.m. – 5:00 p.m.

Monday, 26 October

9:00 a.m. – 5:00 p.m

Tuesday, 27 October

9:00 a.m. – 9:15 a.m.
CEO Remarks: Paul Segre, President & CEO, Genesys
9:15 a.m. - 9:45 a.m.
NextGen CX For The Digital Age, Genesys
9:45 a.m. - 10:10 a.m.
Customer Keynote: Jo Kirkham, Customer Experience Transformation Lead at Marks and Spencer
10:10 a.m. - 10:30 a.m.
CX Is Good Business, a Panel Discussion: Troy Mills, VP Customer Care Operations, Walgreens; Patrick J. Burlingham, SPHR Senior Vice President, Human Resources, Plated.com
10:30 a.m. - 11:00 a.m.
Break
11:00 a.m. - 11:30 a.m.
Partner Keynote: Microsoft and Genesys Transforming Customer Experience through Skype for Business
11:30 a.m. - 12:15 p.m.
G-Force Keynote: Josh Linkner, Founder and Former CEO, ePrize, Two-Time NY Times Best Selling Author
12:15 p.m. – 1:30 p.m.
Lunch
1:30 p.m. – 4:30 p.m.
8:00 p.m. - 11:59 p.m.
Party – LIV Nightclub @ Fontainebleau Hotel

Wednesday, 28 October

7:30 a.m. - 8:45 a.m.
Breakfast
9:00 a.m. – 9:45 a.m.
NextGen CX: A Future Vision, Merijn te Booij, Executive VP, Genesys
9:45 a.m. - 10:15 a.m.
Customer Keynote: Peter Aceto, President & CEO, Tangerine Bank
10:15 a.m. – 10:30 a.m.
Partner Keynote: IBM Interactive Experience (IX) – Customer Experience as a Business Strategy
10:30 a.m. - 11:00 a.m.
Break
11:00 a.m. - 11:25 a.m.
Customer Innovation Awards: ‘CX Innovation From Four Continents - A Panel Discussion’
11:25 a.m. - 11:45 a.m.
Customer Keynote: Lee Congdon, Chief Information Officer, Red Hat
11:45 a.m. - 12:30 p.m.
G-Force Keynote: Sugar Ray Leonard, Boxing champion, Olympic Medalist & Motivational Speaker
12:30 p.m. – 1:45 p.m.
Lunch
1:45 p.m. – 2:30 p.m.
2:30 p.m. - 2:45 p.m.
Transfer Break
3:30 p.m. – 4:30 p.m.
Closing Reception
4:30 p.m.
G-Force 2015 Ends