For Genesys Event Service to work effectively, the following technical requirements should be met by your system. Please ensure that the following is present before installing the service.
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Windows 2000/XP
*Mac OS X 10.3 (requires Firefox browser) |
Microsoft Windows 98, ME (optional, premium), Mac OS X 10.4 |
Windows NT, Windows 95, Mac OS X 10.1, 10.2, Unix |
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Microsoft IE 6.0 (Windows-only), Firefox 1.0.4 |
IE 5.5, NS 7.1, NS 7.2 |
IE 4.x, IE 5.0, NS 4.xx, NS 6.x, NS 7.0, NS 4.x and prior versions, Safari, Mozilla, Opera |
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Windows Media Player (Windows only), 9, 10; Real Player 10 |
WMP 7,8; Real 9; RealOne |
Real G2, WMP 6.4, All others |
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Audio: 28K dialup and above,
Audio & Video: 56K dialup and above |
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Java should be enabled for Live Non-streaming events: Sun JVM version 1.3.1_01 and higher |
Microsoft JVM, version 1.1.4, build 5,0,3085,0 and higher |
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Browser configuration must accept cookies |
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Browser configuration must have javascript enabled |
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1024 x 768 |
800 x 600 |
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200Mhz or faster |
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64 Mbytes minimum |
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16-bit minimum |
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65,000 colors minimum |
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Windows 2000/XP |
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Windows NT,98,ME,95; Mac OS, Unix |
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Microsoft Internet Explorer 6.0 |
IE 5.5 (with latest OS and browser patches) |
IE 4.x, IE 5.0, NS 4.xx, NS 7.0 and prior versions, Safari, Mozilla, Opera |
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Windows Media Player, 9, 10; Real Player 10, RealOne |
WMP 7,8; RealPlayer 8 |
Real G2, WMP 6.4, All others |
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128 Kbps or faster |
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Java should be enabled for Live Non-streaming events: Sun JVM version 1.3.1_01 and higher |
Microsoft JVM, version 1.1.4, build 5,0,3085,0 and higher |
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Browser configuration must accept cookies |
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Browser configuration must have javascript enabled |
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1024 x 768 |
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750Mhz or faster |
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128 Mbytes minimum |
64 Mbytes |
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16-bit minimum |
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65,000 colors minimum |
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Must be in PowerPoint XP,2003 or 2002 format: no animation, slide transitions, no more than one Master slide, less than 20 MB |
Sizes up to 50 Mbytes with prior notice |
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Note: All Windows Products (Browser, Media Player, OS) are supported in accordance with Microsoft's Published Lifecycle. Real Player support similarly determined in accordance with Real Networks' support policy. It is a safe assumption that products for which Microsoft Corporation or RealNetworks no longer provide free support will be removed from "Supported" list. Browsers with less than 1% market share are not normally supported.
- "Supported" means that we fully test every significant change to the platform with the cited software It does not imly a contractual obligation to provide customer support for it for any particular form
"Generally Compatible" means that we believe that it will work for most events, but we do not regression test every code change in the target environment, and do not provide technical support in the event of problems on these platforms
"Not supported" means that we do not have any confidence that it works on these configurations.
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