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Premios y reconocimientos

2012 Gartner IVR Marketscope – “Strong Positive” 2012 Gartner IVR Marketscope – “Strong Positive”
2012 Global “Leader” in Contact Center Infrastructure 2012 Global “Leader” in Contact Center Infrastructure
Decision Matrix: Selecting IP Contact Center – “Short List” Decision Matrix: Selecting IP Contact Center – “Short List”
Decision Matrix: Selecting IVR Provider – “Short List” Decision Matrix: Selecting IVR Provider – “Short List”
Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy
APAC Contact Center Applications Vendor of the Year, 2011 APAC Contact Center Applications Vendor of the Year, 2011
2011 Global “Leader” in Contact Center Infrastructure 2011 Global “Leader” in Contact Center Infrastructure
2010 Global “Leader” in IVR & Enterprise Voice Portals 2010 Global “Leader” in IVR & Enterprise Voice Portals
2009 Global “Visionary” in eServices Suite 2009 Global “Visionary” in eServices Suite
2009 Premise-based IVRs and Voice Portals: “Leader” 2009 Premise-based IVRs and Voice Portals: “Leader”
Forrester Forrester
Genesys Named a Leader in the 2009 Forrester Wave Report for Premise-Based IVR/Voice Portal
EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009 EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009
MQ for Contact Center Infrastructure MQ for Contact Center Infrastructure
Genesys Named a Leader in the 2008 Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide
MQ for Interactive Voice Response (IVR) Systems MQ for Interactive Voice Response (IVR) Systems
Genesys Named a Leader in the 2008 Gartner Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise voice Portals, Worldwide
Frost & Sullivan Frost & Sullivan
Frost & Sullivan Selects Genesys as the 2008 Company of the Year, North American Contact Center Applications
MQ for Contact Center Infrastructure, EMEA MQ for Contact Center Infrastructure, EMEA
Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, EMEA
MQ for Contact Center Infrastructure, Asia/Pacific MQ for Contact Center Infrastructure, Asia/Pacific
Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific
MQ for Contact Center Infrastructure, North America MQ for Contact Center Infrastructure, North America
Genesys Named a Leader in the 2007 Gartner Magic Quadrant for Contact Center Infrastructure, North America
Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year
MQ for IVR MQ for IVR
Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Interactive Voice Response (IVR) Systems and Enterprise Voice Portals, Worldwide
IBM PartnerWorld Beacon Award IBM PartnerWorld Beacon Award
IBM PartnerWorld Beacon Award, Global Solutions – Best Industry Solution Category
Q2 2006 Forrester Wave Report for eService Suite Q2 2006 Forrester Wave Report for eService Suite
Genesys Named a Strong Performer in the Q2 2006 Forrester Wave Report for eService Suite
2006 Customer Interactions Solutions Magazine’s Product of the Year 2006 Customer Interactions Solutions Magazine’s Product of the Year
Genesys 7.2 Contact Center Software Suite Named 2006 Customer Interactions Solutions Magazine’s Product of the Year
MQ for Contact Center Infrastructure, EMEA MQ for Contact Center Infrastructure, EMEA
Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, EMEA
MQ for Contact Center Infrastructure, Asia/Pacific MQ for Contact Center Infrastructure, Asia/Pacific
Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, Asia/Pacific
MQ for Contact Center Infrastructure, North America MQ for Contact Center Infrastructure, North America
Genesys Named a Leader in the 2006 Gartner Magic Quadrant for Contact Center Infrastructure, North America
TMC 2005 Communications Solutions Products of the Year, IP Contact Center Platforms Category TMC 2005 Communications Solutions Products of the Year, IP Contact Center Platforms Category
TMC named Genesys Enterprise Telephony Software (GETS) as one of the 2005 Communications Solutions Products of the Year in the IP Contact Center Platforms category.