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Achmea
Achmea
Integrar a todos para brindar una experiencia de cliente consistente
An Post
An Post
Desviar las llamadas del call center para hacer que el viaje del cliente sea más consistente y eficiente
AstraZeneca
AstraZeneca
Un remedio para los dolores de su IVR
Atom Bank
Atom Bank
Líder en experiencia del cliente en la era de la banca digital
Banco Itau
Banco Itau
Mejora la experiencia del cliente en un ambiente SIP
Banco Promerica
Banco Promerica
Grupo Proamerica - Ofrece una red de más de 800 canales de servicio y brinda servicio a más de un millón de clientes.
Banorte
Banorte
Simplifica el contact center para brindar un servicio de atención superior
Bpost
Bpost
Dé a los usuarios la capacidad de reaccionar con rapidez a la cambiantes demandas de los clientes
Datamétrica
Datamétrica
Transformar Las Operaciones De Servicio Para Mejorar Sustancialmente Los Resultados
Efinancial
Efinancial
Genera un importante aumento de ingresos con Speech Analytics
Emirates
Emirates
Conectando los viajes del cliente: Entrevista a una ejecutiva de Emirates
Entel
Entel
Mejora el desempeño con un contact center virtual
Falabella
Falabella
Ofrece una innovadora experiencia de cliente multicanal
ICBC
ICBC
Conozca el viaje que emprendió ICBC para transformar la experiencia del cliente en el centro de contacto
Marks & Spencer
Marks & Spencer
Experiencia integrada de compra para una mejor CX
Plated
Plated
Genesys ayuda Plated a optimizar el flujo de trabajo y a tener visibilidad del volumen de llamadas
Procter & Gamble
Procter & Gamble
Procter & Gamble y la importancia de una CX omnicanal
RECSA
RECSA
Cómo Recsa Chile redujo costos con las soluciones de Genesys
Sabre
Sabre
Sabre brinda una CX omnicanal e incrementa la eficiencia de sus empleados
Schneider Electric
Schneider Electric
El líder de la industria mejora su servicio de atención gracias a un programa de consolidación
SPB
SPB
Genesys desarrolla el plan de implementación y reingeniería de procesos de negocio
Ticketmaster
Ticketmaster
Conectividad VoIP de alta calidad para un contact center global sobre Genesys SIP Server
UPMC Health Plan
UPMC Health Plan
Cómo proporcionarles una experiencia personalizada y de alta tecnología a sus pacientes
Visión Banco Paraguay
Visión Banco Paraguay
Optimización y eficiencia con Genesys
Voicenter
Voicenter
Becomes a Leading Regional Provider of World-Class Contact Center Solutions
12301
12301
Boosting the China Tourism Experience to a New Level Genesys and 12301 Dramatically Improve Service to China’s Travelers
ABN AMRO
ABN AMRO
Social Media Channel Gives Banking Giant Human Touch
Achmea
Achmea
Bringing Everyone Together for a Consistent Customer Experience
Afni
Afni
Improves Agent Utilization by 19% with Genesys Proactive Communications and Self Service
AFP Habitat
AFP Habitat
Delivers CX Excellence Through Effective Resource Optimization
Akbank
Akbank
Digital Banking With a Human Face
Alizz Islamic Bank
Alizz Islamic Bank
Start-up Bank Seizes Initiative in Growth Market
Allus Colombia
Allus Colombia
Building a Single Customer Experience-based Conversation Across All Channels
AlMajdouie Motors
AlMajdouie Motors
Improves Customer Satisfaction with the Genesys Business Edition Solutions
An Post
An Post
Diverting Calls from the Call Center for a More Consistent and Efficient Customer Journey
AstraZeneca
AstraZeneca
Finds a Remedy for IVR Growing Pains
Atento
Atento
Transforming the Market with a Customer-Centric Approach
Atom Bank
Atom Bank
Leading CX with a New Era of Digital Banking
Atos Turkey
Atos Turkey
Outbound Call Outsourcing Assures Turkish Banks’ Success
Australia Post
Australia Post
See how Genesys is helping Australia Post create personal relationships with customers
Banco de Chile
Banco de Chile
Offers Customers a Personalized Experience to Boost Satisfaction
Bank Hapoalim
Bank Hapoalim
Improves Workload Management and Customer Satisfaction
Banorte
Banorte
Simplifies its Contact Center to Deliver Superior Customer Service
Banzai
Banzai
Ensuring eCommerce Runs Efficiently with a Personal Touch
Barmer GEK
Barmer GEK
Barmer GEK and Genesys Lead the Way to the Call Center of the Future
Belfius Bank
Belfius Bank
Ensures Dedicated Service to Customers
Belgacom
Belgacom
Responds to Changing Consumer Choices with the Genesys Customer Experience Platform
BlueLink
BlueLink
Boosts Contact Center Performance and Central Oversight of Global Brands
Bpost
Bpost
Give Business Users the Ability to Respond Quickly to Changing Customer Needs
British Telecom
British Telecom
Prioritizes Customer Interactions to Ensure Better Service
BSN
BSN
Transformed their CX and won the Gold from the CCA of Malaysia
Bupa Australia
Bupa Australia
Bupa Australia Delivers Customer-Led Transformation with Genesys
Cablemás
Cablemás
Fuels Contact Center Performance with Training from Genesys University
Canal+
Canal+
Increases Customer Service Flexibility and Efficiency
CATSA
CATSA
Integrated Platform Allows CATSA to Interact Through Multiple Channels
Cegeka
Cegeka
Consolidating Contact Centers Improves Efficiency for Cegeka
Ceridian Corporation
Ceridian Corporation
Uses Speech Analytics to Improve First Call Resolution
City of Avondale
City of Avondale
Proactively Handles Constituent Calls
City of Edmonton
City of Edmonton
Doubles Portfolio Penetration
Clínica Dávila
Clínica Dávila
Clínica Dávila Delivers Holistic Self-Service Customer Journeys
Communications Disorders Technology
Communications Disorders Technology
Powering the Phone-Based National Hearing Test
Corona Direct
Corona Direct
Consistently Selling More without Increasing Staff
Credit Bank of Moscow
Credit Bank of Moscow
Happier Customers and Higher Agent Productivity
ČSOB
ČSOB
Transformation Helps Match Customers’ Changing Lifestyles
CUA
CUA
Genesys Solutions Help Australia’s Largest Credit Union Extend Its Reach to More Customers
CX ACT Worldwide
CX ACT Worldwide
Employs the Genesys Proactive Communications Solution for a Better Training Experience
Datamétrica
Datamétrica
Transforming Service Operations for Dramatically Improved Results
Dianping.com
Dianping.com
Provides Great CX to Realize Business Diversity
DNB
DNB
Increases First Contact Resolution Through Smarter Forecasting and Scheduling
DPD Russia
DPD Russia
Fine-tunes Customer Service with Genesys to Raise Satisfaction to a Peak
Efinancial
Efinancial
Taps Genesys Speech Analytics to Boost Revenue
Eircom
Eircom
Consolidates its Contact Center for Seamless Self-service and Right-first-time Agent Routing
Election Protection
Election Protection
Relies on Cloud Contact Center Platform for Flexible Routing to Meet Variable Demand
eLong.com
eLong.com
Keeps Improving CX via a Mobile Engagement Solution from Genesys
EmblemHealth
EmblemHealth
Leading Healthcare Provider Creates a Customer-Centric Environment
Emirates
Emirates
Winning CX with Customer Service Innovation
Endesa
Endesa
Improves Customer Communications
Enel
Enel
Learn Why Enel Chose Genesys to Become One of Europe’s Best Performing Contact Centers
Entel
Entel
Improves Performance with a Virtual Contact Center
ESRI
ESRI
Ensures a Single, Seamless Conversation with Customers across All Channels
Etisalat
Etisalat
Innovative Customer Service Makes Them Egypt’s Leading Mobile Telecoms Provider
Falabella
Falabella
Provides an Innovative Multi-Channel Customer Experience
FASTWEB
FASTWEB
Broadband leader adopts innovative multi-channel strategy
First Data
First Data
Listens to the Voice of the Customer
freenet Group
freenet Group
Improves Efficiency, Quality, and Employee Satisfaction
Front Line
Front Line
Enjoys Rapid Business Growth in Customer Service Outsourcing
Groupama
Groupama
Optimizes Customer Experience for Greater Customer Loyalty
Grupo Omnilife
Grupo Omnilife
Boosting Sales and Conversion Rates with Outbound Engagement
Healthcare Revenue Recovery Group
Healthcare Revenue Recovery Group
Maximizes Agent Performance and Revenue with Speech Analytics
Home Credit China
Home Credit China
Manages the Growth and Consistency of Great Customer Experience
Home Credit Russia
Home Credit Russia
Enhanced Routing Strategies Help Cut Request Processing Time
ICBC
ICBC
Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy
ICICI Bank
ICICI Bank
India’s Largest Private Bank, ICICI Bank, Transforms its Customer Experience with Genesys
iiNet
iiNet
iiNet Listens to the True Voice of the Customer
Inchcape
Inchcape
Car Dealer Accelerates Revenue in a Slowing Market
InfoArmor
InfoArmor
Genesys Premier Edition Enables InfoArmor Agents to Treat Every Customer Like A CEO
Ingosstrakh
Ingosstrakh
Updates Contact Center with the Genesys Customer Experience Platform
Inland Revenue New Zealand
Inland Revenue New Zealand
Simplifies Customer Interactions with the Genesys CX Platform
International Republican Institute
International Republican Institute
Elects a Cloud Self-Service Solution
iSKi
iSKi
Offers New Communication Channels to Improve Customer Service
Itaú Unibanco
Itaú Unibanco
Reinvents How Customers Do Banking with Best-in-Class Customer Experience Solutions