The CX17 Partner Pavilion is the hub for all things at Indy. Come by to interact and see demos from Genesys and our brilliant Partners. Grab a cocktail at the opening reception, sign up with GCAP in the GCAP lounge, get some food, grab a seat and enjoy.

  • ALL TRACKS
  • PureCloud
  • PureConnect
  • PureEngage/Customer Engagement
  • PureEngage/Employee Engagement
  • PureEngage/Business Optimization
  • Customer Success - UX Design - CX-Center

PureCloud

PureCloud

 
 

All clouds are not created equal. PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation.

PureConnect

PureConnect

 
 

PureConnect transforms your call center into a customer engagement powerhouse. Whether your customers want to call, email, chat or text, this all-in-one solution has you covered. Expand your self-service offerings and proactive outreach capabilities, too. Available in the cloud or on-premise.

PureEngage/Customer Engagement

PureEngage/Customer Engagement

 
INBOUND & DIGITAL

Digital transformation can change the way companies engage with their customers. Deliver a consistent, seamless, personalized and journey-specific experience regardless of channel and across all touchpoints and interactions. Reduce the need to manage multiple platforms in order to add new channels. Genesys digital channels offer a common infrastructure on a single customer experience platform that reduces system complexity and removes silos. Proactively engage with your customers across channels. Manage the cross-channel customer experience by preserving the context and history as customer’s transition between channels.

INBOUND & DIGITAL

Bridge the gap between marketing and customer service. Marketers are focused on pushing out content to drive engagement, increase awareness and, ultimately, generate leads. Customer service is focused on listening and responding to customers, improving satisfaction and increasing retention. By leveraging marketing data to tailor and enrich customer engagement while delivering conversation data to marketing, each team works together to implement a digital strategy with a common goal towards increasing revenue.

Genesys digital channels offers innovative capabilities such as the new Widgets that reduce customer effort, and provide a consistent and unifying customer experience across mobile and web touch points.

SELF SERVICE

Help your customers help themselves – from Personalized IVR through online Knowledge Centers. Organizations can now deliver memorable customer experiences through customized self-service, extending the efficiency of voice with the power of a web experience.

OUTBOUND

Proactive communication is imperative for true omnichannel engagement. Use Outbound to deliver consistent, seamless, and personalized interactions across all channels including voice, SMS, and email. Manage cross-channel customer experiences by preserving context and history as customers transition between channels.

FUTURE OF DIGITAL TRANSFORMATION

This booth shows artificial intelligence, bots, machine learning, and micro-applications so companies can deliver personalized, proactive and predictive experiences while running a smart business.

PureEngage/Employee Engagement

PureEngage/Employee Engagement

 
WFO

Your employees play a critical role in delivering seamless and effective customer experiences. By improving Employee Engagement, you can increase customer loyalty and operational efficiency, as well as reducing employee churn. Come and see how Genesys offers innovative capabilities that will help your organization get the most out of your human capital.

OMNICHANNEL DESKTOP

Providing employees with an omnichannel agent desktop application should be part of every customer engagement strategy. Come and see how Genesys Workspace enables your employees to deliver seamless customer experiences across all channels and provide a unified workflow for improved efficiency and effectiveness.

PureEngage/Business Optimization

PureEngage/Business Optimization

 
WORKLOAD MANAGEMENT

enesys Enterprise Workload Management solutions support great customer experiences by efficiently managing online and offline tasks and back-office work items. Workload Management increases employee efficiency through automation and improves workforce performance visibility.

ANALYTICS

Genesys Analytics provides a complete set of reporting and advanced analytics capabilities to help manage and keep your operations running efficiently. Genesys Analytics can help you increase employee performance and deliver consistent omni-channel experiences across all customer journeys.

Customer Success - UX Design - CX-Center

Customer Success - UX Design - CX-Center

 
Customer Success | Genesys Care * Professional Services * Guru Customer Success | Genesys University * Strategic Business Consulting

Services will have two pods next to each other. Each pod has a sign and each pod will one screen (iMac computer). The two computer/screens are available to all teams. Customer Care has confirmed they will have a demo of Genesys Care Workbench which includes our newest feature, Channel Monitoring. Strategic Business Consulting will also have a presentation ready if needed and GU may have something as well.

CX-Center

The Customer Experience Center at Genesys is where you have access to our top product experts and senior leaders. With locations around the world, join us to see the very best Genesys has to offer through our Live Demonstration Experiences and collaborate on your customer experience platforms! Stop by the booth in the Partner Pavilion to virtually explore the CX Center at Genesys HQ and find the CX Center nearest you!

User Experience Design

At Genesys the design challenges we face are both complex and vast, and our passionate and dedicated UX Team lives to solve them. This team defines the user experience - on desktop, web and mobile.

G-Bar Developer Zone


Also in the Pavilion is the G-Bar Developer Zone! Stop by to talk with Genesys architects and engineers. It’s a 1:1 opportunity for you to learn more or address any questions you have with the experts. Looking for more information after a session? Come by and get the answers. 

Partner Demo Battle

We’ve got a fantastic list of contenders for this year’s AppFoundry Demo of the Year and they’re available now for you to watch. Genesys executives will select the top 3 finalists to compete on our main stage with the audience selecting the audience favorite live in Indiana.

Check out the videos below, get familiar with the competition, and come prepared for the Demo Battle!

Anana Accelerate. A tale of two contact center implementations.

See how Anana Accelerate vastly improves your ability to deliver a world class Genesys omni-channel customer engagement system in record time.

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Anana

Anana Accelerate. A tale of two contact center implementations.

See how Anana Accelerate vastly improves your ability to deliver a world class Genesys omni-channel customer engagement system in record time.

Aria

Reach the Next Stage of CX Analytics with Aria's Visualizer

The world is looking forward, but many contact centers are still using traditional methods for mining and analyzing data. Step into the modern age of CX analytics!

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DialogTech

Genesys Integration v2

Integration delivers search keyword, ad, campaign, and web pages visited to Genesys for routing and screenpop. Genesys data is pushed to systems like Adobe and Google for attribution and ad targeting.

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GM Voices

Voice Prompts for Genesys Apps: Today, Tomorrow… Yesterday

No voice recording project for Genesys IVR or self-service solutions is too large or complicated for GM Voices, even if it means going back in time.

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Inventia

Engage, Identify, Sign & Sell

Inventia is the most complete Platform for Video Customer Engagement & Digital Sales Automation, empowering Digital Transformation in Finance, Telco and Retail.

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PCI Pal

Securing your customers’ payments without the technical challenges

Check out how PCI Pal’s Agent Assist solution allows contact centers to take card payments securely, using DTMF (keypad) capture technology while the agent and customer are in conversation.

Pindrop

Pindrop Anti-Fraud And Authentication Solutions

Pindrop® anti-fraud and authentication solutions use PhoneprintingTM technology to analyze phone calls to identify malicious behavior and verify legitimate callers.

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Semafone

Secure Your Call Center Payments with Semafone

Learn how Semafone protects customer card data, delivers PCI DSS compliance and protects against the risk of fraud without compromising customer experience.

Vidyo and Dimension Data

Driving for Digital Excellence

Connected consumers and goods – creating smart customer experiences.

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Workflex Solutions

This Is WorkFlex: Intelligent Intraday Automation®

An overview of how WorkFlex intelligent intraday automation works and how it makes workforce management systems even better.

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