Understanding the Latest Customer Journey Benchmarks
Join Kathleen Jezierski, Chief Operating Officer at COPC Inc., as she shares highlights from the most recent consumer and corporate reports released within the Customer Experience Management Benchmark (CXMB) Series. CXMB Series research focuses on exploring the customer journey from both the corporate and consumer points of view. Kathleen will also lead a candid discussion about current industry challenges and opportunities within the context of these results, providing attendees with an opportunity to share their own experiences and best practices, while also learning from others. Please join us for this engaging, research-inspired session.
- Kathleen Jezierski, Chief Operating Officer at COPC Inc.
- Janelle Matthews, SVP, Strategic Solutions, Genesys