Agenda Agenda is subject to change

Sunday, May 21

2:00 PM - 7:00 PM

CX17 Registration Desk Open

Monday, May 22

7:30 AM - 7:30 PM

CX17 Registration Desk Open

8:00 AM - 5:00 PM

Decisions Sessions

9:00 AM - 3:00 PM

9:00 AM - 5:00 PM

5:30 PM - 7:30 PM

CX17 Welcome Reception, Partner Pavilion

Tuesday, May 23

7:30 AM - 8:45 AM

Breakfast, Partner Pavilion

8:45 AM - 9:00 AM

Transit to General Session, Indy Convention Center

9:00 AM - 10:35 AM

GENERAL SESSION
Welcome

Tom Eggemeier, President, Genesys

Together into a New Era of CX

Paul Segre, CEO, Genesys

From Vision to Reality, What We’re Doing at the New Genesys

Tom Eggemeier, President, Genesys and Merijn te Booij, CMO, Genesys

The New Genesys, What Does it Mean for You?

Mark Turner, EVP Global Sales & Field Operations, Genesys, Paul Weber, SVP NA PureCloud & PureConnect, Genesys

10:35 AM - 11:05 AM

Break

11:05 AM - 12:30 PM

GENERAL SESSION
Event MC

Dena Blizzard

Digital Transformation in Banking with PureEngage

Dar Andrews, Vice President, Service Delivery & Engineering, PayPal 

The Genesys Customer Experience Platform with PureCloud

Lindsay Hull, Rose-Hulman

Giveback

Hosted by Merijn te Booij, CMO, Genesys

Customer Engagement Success with Genesys IVR and PureEngage

Nicolas Alfredo Wsevolojskoy, CRM Director, Cielo

Customer Innovation Awards (CIA)

Hosted by Dena Blizzard

12:30 PM - 2:00 PM

Lunch

2:00 PM - 2:15 PM

Transit to Breakout Sessions, JW Marriott

2:15 PM - 3:00 PM

Breakout Session 1

3:00 PM - 3:15 PM

Transit Break

3:15 PM - 4:00 PM

Breakout Session 2

4:00 PM - 4:15 PM

Transit Break

4:15 PM - 5:00 PM

Breakout Session 3

5:00 PM - 7:00 PM

Happy Hour Reception, Partner Pavilion

Open Time

Enjoy Indy!

Wednesday, May 24

7:30 AM - 8:45 AM

Breakfast, Partner Pavilion

8:45 AM - 9:00 AM

Transit to General Session, Indy Convention Center

9:00 AM - 10:30 AM

GENERAL SESSION
CX Roadmap, Where Do We Go Now?

Steve Rutledge, SVP Product Management & Marketing, Genesys, and Mike Szilagyi, VP, Product Management, Genesys  

Evolution of the Contact Center & the Future Possibilities of IoT

Prabhakar Rajasekar, Solutions Architect, Philips

Demo Battle

Dena Blizzard, Event MC

10:30 AM - 11:00 AM

Transit to Breakout Sessions, JW Marriott

11:00 AM - 11:45 PM

Breakout Session 4

11:45 AM - 1:15 PM

Lunch

12:00 PM - 1:15 PM

Women's Luncheon

1:15 PM - 1:30 PM

Transit to Breakout Sessions

1:30 PM - 2:15 PM

Breakout Session 5

2:15 PM - 2:45 PM

Transit to General Session, Indy Convention Center

2:45 PM - 4:30 PM

GENERAL SESSION
Demo Battle Winner Announced!
Everything You Always Wanted to Know about Technology But Were Afraid to Ask

Hosted by Dan Rood with Special Guests

Keynote

Pattie Sellers, Partner, SellersEaston Media; Executive Director of Fortune MPW Summits and Live Content

The Unveiling

Merijn te Booij, CMO, Genesys

4:30 PM - 6:00 PM

Happy Hour Reception, Partner Pavilion

6:00 PM - 7:00 PM

Open Time

7:00 PM - 11:00 PM

CX17 Party!

Thursday, May 25

7:30 AM - 9:00 AM

Breakfast

Departures… see you at CX18, safe travels!