We’ve got 2 full days – and 3 nights – of customer experience programming designed to leave you feeling more connected, educated, and energized with new ideas. Starting with our Welcome Reception Monday night and ending with our closing party Wednesday night, you’ll have access to the very best in breakouts, general sessions, networking opportunities, solution demos, product experts, hearty Midwest sustenance, and more. If that sounds like a whirlwind, we’ll also have plenty of space to relax.



Our breakout sessions are all about learning and interacting – with the experts and with the CX community at large. Don’t be afraid to share your experiences, ask questions, or argue a point. From augmented reality to transformation to big data we’ll cover all the latest topics in our industry.


Partner Pavilion

This is where the magic happens – where you can see solution demos in real-time and talk to our most trusted partners and product experts. Ask questions or challenge our demo experts to show you something you haven’t seen before. Find out what’s possible with the Genesys platform. While you’re in the Pavilion visit the G-Bar Developer Zone for 1:1 time with our Genesys product gurus.

And if you’re a current Genesys customer enrolled in GCAP, relax in the plush GCAP lounge. If you’re not a member of GCAP, enroll while you’re there and then relax!