The Partner Pavilion is the place to see and discuss Genesys solutions in real-time action with CX17 partners and product experts. Ask questions, present your challenge, and find out what’s available to help your customer experience strategy. It’s also where you’ll find food and drink so you’ll definitely want to visit!

  • ALL DEMOS
  • PureCloud
  • PureConnect
  • PureEngage/Customer Engagement
  • PureEngage/Employee Engagement
  • PureEngage/Business Optimization
  • Genesys Services

PureCloud

PureCloud

 
 

All clouds are not created equal. PureCloud is the next-generation, all-in-one cloud contact center solution that helps you manage multichannel customer interactions as one single conversation.

PureConnect

PureConnect

 
 

PureConnect transforms your call center into a customer engagement powerhouse. Whether your customers want to call, email, chat or text, this all-in-one solution has you covered. Expand your self-service offerings and proactive outreach capabilities, too. Available in the cloud or on-premise.

PureEngage/Customer Engagement

PureEngage/Customer Engagement

 
INBOUND & DIGITAL

Reduce the need to manage multiple platforms in order to add new channels. Genesys digital channels offer a common infrastructure on a single customer experience platform that reduces system complexity and removes silos. Proactively engage with your customers across all channels. Manage the cross-channel customer experience by preserving the context and history as customers transition between channels.

INBOUND & DIGITAL

Bridge the gap between marketing and customer service. By leveraging marketing data to tailor and enrich customer engagement while delivering conversation data to marketing, each team works together to implement a digital strategy with a common goal towards increasing revenue. Ask us about the new Widgets that reduce customer effort, provide a consistent and unifying customer experience across mobile and web touch points.

SELF SERVICE / OUTBOUND

Help your customers help themselves – from Personalized IVR through online Knowledge Centers. Organizations can now deliver memorable customer experiences through customized self-service, extending the efficiency of voice with the power of a web experience.

FUTURE OF DIGITAL TRANSFORMATION

This booth shows artificial intelligence, bots, machine learning, and micro-applications so companies can deliver personalized, proactive and predictive experiences while running a smart business.

PureEngage/Employee Engagement

PureEngage/Employee Engagement

 
WFO

Your employees play a critical role in delivering seamless and effective customer experiences. By improving Employee Engagement, you can increase customer loyalty and operational efficiency, as well as reducing employee churn. Come and see how Genesys offers innovative capabilities that will help your organization get the most out of your human capital.

OMNICHANNEL DESKTOP

Genesys Workspace enables your employees to deliver seamless customer experiences across all channels and provide a unified workflow for improved efficiency and effectiveness.

WFO

Decisions, Performance DNA and Training Manager

PureEngage/Business Optimization

PureEngage/Business Optimization

 
EWM

Genesys Enterprise Workload Management solutions support great customer experiences by efficiently managing online and offline tasks and back-office work items. Workload Management increases employee efficiency through automation and improves workforce performance visibility.

ANALYTICS

Genesys Analytics provides a complete set of reporting and advanced analytics capabilities. Genesys Analytics helps increase employee performance and deliver consistent omni-channel experiences across all customer journeys

Genesys Services

Genesys Services

 
CUSTOMER SUCCESS

* Genesys Care * Professional Services * Guru

CUSTOMER SUCCESS

* Genesys University * Strategic Business Consulting

User Experience Design

At Genesys the design challenges we face are both complex and vast, and our passionate and dedicated UX Team lives to solve them. This team defines the user experience - on desktop, web and mobile.

G-Bar Developer Zone

Also in the Pavilion is the G-Bar Developer Zone! Stop by to talk with Genesys architects and engineers. It’s a 1:1 opportunity for you to learn more or address any questions you have with the experts. Looking for more information after a session? Come by and get the answers. 

Partner Demo Battle

We’ve got a fantastic list of contenders for this year’s AppFoundry Demo of the Year and they’re available now for you to watch. Genesys executives will select the top 3 finalists to compete on our main stage with the audience selecting the audience their favorite on-site.

Check out the videos below, get familiar with the competition, and come prepared for the Demo Battle!

Anana Accelerate. A tale of two contact center implementations.

See how Anana Accelerate vastly improves your ability to deliver a world class Genesys omni-channel customer engagement system in record time.

Learn More

Anana

Anana Accelerate. A tale of two contact center implementations.

See how Anana Accelerate vastly improves your ability to deliver a world class Genesys omni-channel customer engagement system in record time.

PCI Pal

Securing your customers’ payments without the technical challenges

Check out how PCI Pal’s Agent Assist solution allows contact centers to take card payments securely, using DTMF (keypad) capture technology while the agent and customer are in conversation.

Pindrop

Pindrop Anti-Fraud And Authentication Solutions

Pindrop® anti-fraud and authentication solutions use PhoneprintingTM technology to analyze phone calls to identify malicious behavior and verify legitimate callers.

Learn More

Semafone

Secure Your Call Center Payments with Semafone

Learn how Semafone protects customer card data, delivers PCI DSS compliance and protects against the risk of fraud without compromising customer experience.

Vidyo and Dimension Data

Proactive Visual Customer Experience

Unlocking the potential of the Internet of Things and Video enabling a new class of customer experience powered by Dimension Data and Vidyo.

Learn More

Don’t miss this chance to gain exposure at CX17 and within the greater Genesys community. We are constantly amazed by the innovation of our partners, and can’t wait to see your game-changing demo.