Friday 9th June

09h30 – 10h00

Coffee and Registration

10h00 – 10h15


Sandra Judd, Director EMEA Sales

10h15 – 10h45

Genesys Executive Update

Paul Segre, CEO Genesys & Merijn te Booij, CMO Genesys

10h45 – 13h00

Topics to Include:

Care 2020 Update


Predictive Matching Pilot – interim results


AI Integration – Genesys & Watson


Contextual Routing & Channel Steering


Hosted by Dena Blizzard, Comedian & Creator of “Chardonnay Go“

13h00 – 14h00

Lunch and Departures