This session is a bespoke forum dedicated to the banking and insurance sector.

This will be a three-hour interactive session to discuss key trends in the industry and share best practices.  You will hear from experts and customers, and interact with others about customer service issues and how technologies have helped improve the overall customer experience. This is your session, tailored for you, your industry, and your needs – don’t miss it!

Wednesday 7th June

09h30

Coffee & Registration

10h00

The Future of the Financial Sector

Nikola Glusac, Partner, Bain & Company

10h25

Create Exceptional Experiences for Lasting Relationships

Janelle Matthews, SVP Strategic Solutions, Genesys

10h50

Reducing Fraud in the Contact Centre

Matt Anthony VP, Marketing, Pindrop

11h20

Coffee Break

11h50

Emerging Technologies and Why You Need to Embrace Them – Chatbot, AI, VR 

Richard McCrossan, Digital Lead EMEA, Genesys

12h05

Branches – Update on How Their Role is Ever Evolving and Its Importance to CX

Stefan Kauck, Principal Consultant, Genesys

12h30

Customer Panel Discussion

13h00

Close & Lunch