This session is a bespoke forum dedicated to the banking and insurance sector.
This will be a three-hour interactive session to discuss key trends in the industry and share best practices. You will hear from experts and customers, and interact with others about customer service issues and how technologies have helped improve the overall customer experience. This is your session, tailored for you, your industry, and your needs – don’t miss it!
Wednesday 7th June
Coffee & Registration
The Future of the Financial Sector
Nikola Glusac, Partner, Bain & Company
Create Exceptional Experiences for Lasting Relationships
Janelle Matthews, SVP Strategic Solutions, Genesys
Reducing Fraud in the Contact Centre
Matt Anthony VP, Marketing, Pindrop
Emerging Technologies and Why You Need to Embrace Them – Chatbot, AI, VR
Richard McCrossan, Digital Lead EMEA, Genesys
Branches – Update on How Their Role is Ever Evolving and Its Importance to CX
Stefan Kauck, Principal Consultant, Genesys
Customer Panel Discussion