Agenda Agenda is subject to change

Wednesday 7th June

10h00 – 13h00

12h30

Light Lunch, Partner Pavilion

14h00 – 15h35

GENERAL SESSION
Welcome to Brussels | Together Into a New Era of CX

Paul Segre, Chief Executive Officer, Genesys

Art of the Impossible

Merijn te Booij, Chief Marketing Officer, Genesys

The New Genesys: What does it mean for you?

Mark Turner, EVP Global Sales & Field Operations, Genesys

Dena Blizzard

Talking with Friedbert Schuh, Senior VP & General Manager EMEA, Genesys and Kim deBoer, Senior Director Sales BeNeLux & South-East Africa, Genesys

15h35 – 16h00

Break

16h00 – 18h00

GENERAL SESSION
Vidyo, Platinum Sponsor

Andrew White, VP Sales, EMEA, Vidyo

View presentation

Re-Designing the Customer Experience around the Internet of Things

Alexander Michael, Director of Consulting, Digital Transformation, Frost & Sullivan

View presentation

Demo Battle
Adding the Human Touch to Politics

Hoong Neoh, Director of IT & Development, BC Liberal Party

Customer Innovation Awards 2017 (CIA)

Hosted by Friedbert Schuh, Senior VP & General Manager EMEA, Genesys and Janelle Matthews, Sr. Vice President, Solutions & Product Marketing, Genesys

18h00 – 19h00

Welcome Reception, Partner Pavilion

19h00

Networking Dinner, Partner Pavilion

Thursday 8th June

07h30 – 08h30

Breakfast, Partner Pavilion

9h00 – 10h30

GENERAL SESSION
Welcome

Dena Blizzard, Event MC

CX Roadmap: Where Do We Go Now?

Steve Rutledge, SVP Product Management & Marketing, Genesys and Mike Szilagyi, VP Product Management, Genesys

Keynote: Technology vs Humanity

Gerd Leonhard, Futurist and Author

View the Presentation

10h30 – 11h00

Break

11h00 – 12h45

Breakouts

12h45 – 14h00

Lunch, Partner Pavilion

14h00 – 15h45

Breakouts

16h00 – 17h30

GENERAL SESSION
Demo Battle Winner Announced
NPS at the Heart of the Customer Journey - The Conduent Story

Leon NM van Adrichem, VP Information Technology EMEA, Conduent

Adding the Human Touch to the Digital World

Dirk Vater, Senior Partner, Bain

View presentation

Giveback: Journey of a Lifetime

Merijn te Booij - Chief Marketing Officer, Genesys

17h30 – 18h30

Cocktail Reception, Partner Pavilion

19h00 – late

Party @ Brussels Event Brewery

Friday 9th June

09h00 – 15h00

09h00 – 15h00

09h30 – 15h00

09h30 – 15h00

10h00 – 13h00