Twice as Nice: Genesys Named a Leader in Both Gartner Magic Quadrants for CCI and CCaaS

Being named a Magic Quadrant Leader is nice. Being named a leader in two Gartner Magic Quadrants is twice as NICE! Genesys is proud to be the only contact center vendor named a 2017 Gartner Magic Quadrant Leader for Contact Center Infrastructure (CCI) and Contact Center as a Service (CCaaS).

Get the Gartner Magic Quadrant reports to learn:

  • The latest on-premise and cloud deployment options
  • Key capabilities to consider when evaluating deployment options
  • How Gartner positions CCI and CCaaS vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players

Gartner MQ for CCI: Genesys Named a Leader 9 Years in a Row

Gartner MQ for CCaaS: Genesys Named a Leader 3 Years in a Row

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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