- CX Platform
The CX Masters Series Course #1 – Intelligent Routing and Consolidated Reporting - features Red Hat, a Genesys customer, describing their Challenges and how they transformed their CX roadmap. The course provides best practice guidance from our in-house experts exploring the “what ifs” that make your company’s CX challenges solvable.
Even if you have defined what you need and installed a CX solution, how do you keep validating that it’s working as it should? Is it? Are you meeting your business goals and is your CX solution flexible enough to adapt as you change?
Invest some time in our interactive Course #1 - Intelligent Routing and Consolidated Reporting. Stay current on CX transformation best practices