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for the Future of CX

Deliver great customer support on any channel with Genesys

The award-winning Genesys Customer Experience Platform enables small, mid-size and large businesses to deliver seamless, proactive and personalized experiences across all digital channels and voice.

Genesys clients have seen:

  •  A 25% increase in Net Promoter Score (NPS)
  •  A 50% increase in agent productivity; and,
  •  A 30% increase in revenue due to improved customer experience.

Genesys is the only customer experience company recognized by top industry analysts as a leader in both cloud and on-premise solutions.

Genesys Named Leader in the Gartner Magic Quadrant for Contact Center Infrastructure 9 Years in a Row

See how the 12 contact center infrastructure vendors stack up. Learn why Gartner named Genesys a Leader nine years in a row!

GET THE GARTNER MQ FOR CCI

Genesys Named A Leader in the Gartner MQ for Contact Center As a Service

See how the 11 cloud contact center vendors stack up. Also learn why Genesys is named leader three years in a row!

GET THE GARTNER MQ FOR CCaaS

9 Reasons to Choose Genesys

 

GENESYS

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CISCO

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IN CONTACT

Pure Play Customer Engagement Platform
 
 
 
 
 
Leader in Cloud & On-Premise
 
 
 
 
 
Native Omnichannel Journey Management
 
 
 
 
 
CX Routing
 
 
 
 
 
Fully Integrated Workforce Engagement Solution
 
 
 
 
 
Omnichannel Analytics
 
 
 
 
 
Pure Play Customer Engagement Platform
 
 
 
 
 
Proactive Outbound Engagement
 
 
 
 
 
CRM Integration
 
 
 
 
 

Award Winning Solutions

Trusted by over 10,000 companies in 100 countries globally and counting.

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