The Genesys Customer Experience Platform supports Apple’s newly announced Business Chat Developer Preview feature in the iOS 11 beta Messages app. When Business Chat becomes publicly available in 2018, your business can use the Genesys platform to connect with customers on Apple devices to have personalized conversations, schedule appointments, and even complete purchases with Apple Pay. Businesses can start developing and testing Business Chat use-cases now with Genesys and our supporting services.

For more information about the Business Chat Developer Preview:

  1. 1

    Go to Business Chat

  2. 2

    Sign in with your
    Apple ID

  3. 3

    Register as a
    “National Chain”

  4. 4

    Select GENESYS HUB as your CSP

  5. 5

    Notify your Genesys Account Executive

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