Gartner Magic Quadrant for Contact Centre as a Service, North America
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
The contact centre as a service (CCaaS) market in North America is growing rapidly. CCaaS or cloud contact centre solutions offer functions and capabilities that are similar to those required to operate call and contact centers as on-premises contact center infrastructure (CCI), except that they are delivered as a service and paid for on a monthly subscription model.
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- Strengths and cautions to consider when evaluating cloud contact center solution providers
- How the 10 cloud contact centre vendors are positioned in each of the four quadrants – Leaders, Challengers, Visionaries or Niche players
- Why Interactive Intelligence, a Genesys company, is named a leader 2 years in a row
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Gartner Magic Quadrant for Contact Centre Infrastructure, North America, Drew Kraus, Steve Blood, Daniel O’Connell, October 24, 2016.
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**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.