GARTNER REPORT

Gartner Magic Quadrant for Contact Centre as a Service, North America

Companies of all sizes are turning to contact centre as a service (CCaaS) solutions to drive their customer experience success. With customer expectations soaring, CCaaS or cloud contact centre solutions combine unmatched contact centre capabilities with unlimited scalability and fast deployment. All these benefits are delivered as a monthly subscription service.

Genesys is proud to be named a leader in the 2017 Gartner Magic Quadrant Leader for Contact Centre as a Service, third year in a row,

Gartner MQ Image

Read this report now to learn:

  • Drivers of increasing demand for CCaaS
  • Key considerations when comparing cloud contact centre solution providers
  • How Gartner positions the 10 top cloud contact centre vendors in each of the four quadrants – Leaders, Challengers, Visionaries and Niche players

* Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

**This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Genesys.

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