His small business runs on relationships and everyone in his company deals with customers.
Ben doesn’t want to miss out on any chance to interact with his customers and prospects.
Ben wants chat, phone calls, email – even social media – all together in one system with tools to make it easy for his business to thrive.
Ben wants to keep his customers happy.
Connect: Join in every conversation
All-in-one solution for calls, chat, email and more
Customers want to engage with you in a variety of ways.
- Text appointment reminders
- Email coupons and event notifications
- Phone call for more complex questions
- Social media for updates or specific requests
No problem! An all-in-one app makes it easy for you to join the conversation no matter how your customers want to interact.
No phone required
Whether your employees are road warriors, in the office or remote, they can answer every call – no phone required. Just use a laptop, headset or mobile phone. (Desk phones work, too, if that makes you happy.)
Manage: Simple to use and built to scale
Simple setup and management that grows with your company
Get up and started in minutes.
- Add people one at a time or by uploading a spreadsheet
- Want more features? Just say so and you can enable workforce management, outbound dialing, and more
- Pay only for what you use monthly
Collaboration tools that boost productivity
Productivity soars with a single intuitive app that includes chat, screen sharing, on-demand video chat, file sharing and more! Voicemail, faxes and notifications are all centralised and simplified, too.
Because engaging your customers can take team effort.
Understand: Big tools for your small business
Integrate easily to SalesforceTM or other CRM tools
Do you already use Salesforce, Zendesk or another customer relationship app? Great! Our system makes any CRM work better.
Don’t have a CRM? That’s okay; PureCloud gives you a functional customer list to build on.
Track everything so you can see the whole story
Association technologies make it simple to pull even new channels together with existing customers. So when that call comes in with a new phone number, you know instantly that it’s from a company you already work with.
Customer Expectations of Customer Service
2015 Global Consumer Pulse Research Study, Accenture
Leap Several Steps
Go from just a phone to an all-in-one customer engagement solution!
- Record your calls
- Email support requests
- Chat, social media support, video chat, screen-sharing
- Associate customer issues across any channel
- Built-in internal collaboration
- Simple call routing
- Browser-based tools that are simple to use
- Work from anywhere, anytime
- Control your own roles and permissions
- Easy pay-as-you-go subscription