Power Customer Journeys
in Energy and Utilities
Simplify Customer Service Across all Channels
Enable seamless customer experiences across every channel while reducing costs and better managing regulatory compliance. Understand the context and reasons for each contact, and apply knowledge, account history and best practices to every opportunity to resolve issues and help your customers achieve their financial goals. Leverage omnichannel queuing and patented routing technology to prioritise and proactively distribute customer interactions to the best resource available every time.
Improve Every Interaction
Provide the level of assistance customers want for every service and sales interaction.
Offer Greater Self-Service
Give customers the flexibility of multiple self-service solutions to view and pay bills, check account balances, sign up or renew services or review utility consumption.
Deliver Proactive Notifications
Reduce the impact of customers flooding your contact centre with calls for updates when there is an outage. Keep customers informed, so they don’t have to call.
Improve Back-Office Productivity
Effectively administer back-office processes by actively managing workload distribution, uncovering insights and optimising the workforce.
Prioritise and proactively distribute any contact centre or back-office interaction, including account updates and billing queries, using patented automated routing technology.