Within Three Years, AI Will Dominate Call Centers. Are You Ready?
Gartner had it right when they said that nearly 90% of the customer relationship will be managed without human assistance in just three short years. The artificial intelligence movement is progressing quickly; don’t get left behind! Watch this on-demand webinar to learn everything you need to know about AI in the contact center: why you need it, where to use it and how it impacts the customer experience. This webinar will help you:
- Understand the components of AI-powered self-service.
- Leverage AI to make the biggest impact on user experience.
- Get it right, learning from past industry mistakes.
- Start quickly using the tools available today.
Watch this AppFoundry Webinar On-Demand at your convenience and learn more about SmartAction on the Genesys Enterprise Marketplace, AppFoundry.
Meet the Speakers
President, EPIC Connections