What’s the Easiest First Step to Omnichannel? Surprise—It’s Your IVR!
Featuring Kate Leggett, VP and Principal Analyst, Forrester Research
Omnichannel self-service is the new paradigm. Firms are organizing to provide self-service options across all channels in order to meet customer needs and expectations—going beyond traditional IVR. Are you prepared to offer your customers personalized self-service across all channels including legacy applications like your IVR?
Our guest speaker, Kate Leggett, VP and Principal Analyst, at Forrester, will share key benefits that are driving smart companies to implement omnichannel self-service. View the on-demand webinar to:
- Obtain key insights from Forrester survey research on KPIs that can be achieved through executing omnichannel self-service
- Understand where organizations are in their journey to implement omnichannel self-service, and where opportunities continue to be
- Get recommendations for where to start in executing omnichannel self-service
Meet the Speakers
VP and Principal Analyst, Forrester Research
VP Product Marketing, Genesys