Analyst Webinar

ROI and Business Benefits of an Omnichannel Cloud Contact Center Solution

A Webinar on the Forrester Total Economic Impact™ Study of Genesys PureCloud

See how you can reduce costs, improve business productivity and achieve a substantial ROI by moving to a Cloud 2.0 omnichannel contact center solution.

Discover how you can save up to $5.1 million over three years.  Join the experts from Forrester Research as they explain the Total Economic Impact (TEI) framework and explore the ROI and business benefits of an omnichannel cloud contact center solution. You’ll also learn:

  1. Key market trends driving the need for omnichannel engagement
  2. Proven ways to motivate and empower agents
  3. How to improve agent productivity by 25% with your cloud contact center investment
  4. How to achieve 571% ROI in three years with the Genesys PureCloud® contact center solution. If your contact center solution can’t match that, register now to see how it’s done.

This webinar will be presented LIVE in North America, Europe, Latin America, and Asia-Pacific! Register for the time that works best for you! 

Not sure you have time to join the live session? Register anyway and we'll send you the recording afterward! 

Meet the Speakers

Art Schoeller
Art Schoeller

Vice President and Principal Analyst, Forrester

Steve Odell
Steve Odell

TEI Consultant, Forrester

Christina Gates
Christina Gates

Product Marketing Director, Genesys

VIEW THE WEBINAR RECORDING