Empowering Employees with Authority, Information & Motivation
Workforce Management & Empowered Employees to Deliver Great CX
Progressive companies build on the basics of employee satisfaction and engagement, and move to employee ambassadorship. Your contact center and call center workforce is on the “moment of truth” front lines and the knowledge and skills you provide them with are their greatest weapons.
View this webinar, originally hosted by CustomerThink, to hear how employee ambassadorship can significantly enhance customer experience and downstream loyalty behavior.