Contact Center Managers’ Roadmap to the Future in the Cloud
Featuring Mary Wardley, Program Vice President, Loyalty and Advocacy Solutions, IDC
Significant changes are coming to the contact center, with new technologies enabling better customer engagement, innovative journey analytics and streamlined proactive communications. But the future holds some amazing advances which will change the role of the contact center in tomorrow’s organizations. This is a critical time to understand what’s coming and how an agile cloud contact center can help you stay ahead of your competition.
Listen to our guest speaker, Mary Wardley of IDC, and Ron Stevenson from Genesys as they share the current contact center and customer trends, and examine how the cloud is changing the way companies deploy the latest technology. Join the on-demand webinar to learn how to:
- Build an infrastructure to deliver all the channels your customers expect
- Fend off competitors by embracing trends and building for the future
- Improve customer engagement through a cloud contact center deployment
Watch on-demand today!
Meet the Speakers
Program Vice President, Loyalty and Advocacy Solutions at IDC
Senior Manager, Product Marketing at Genesys