Analyst Webinar

2016 Trends in Digital Customer Service: 5 Steps to Help You Get a Head Start

On-Demand Webinar featuring Sheila McGee-Smith, Contact Center Industry Analyst

According to recent research*, in 2016, over 50% of customer service interactions will be digital in nature. Is your contact center ready to deliver seamless customer service over digital channels and voice? Businesses and governments all over the world are asking this question as they plan their investment in contact center technology for 2016. 

View the on-demand webinar for a discussion on 2016 trends in digital customer service. You will also learn: 

  • Five steps you can take now to transform your contact center for digital customer service
  • How you can bring the same excellence to digital interactions that you bring to voice today  
  • How delivering optimal customer experiences across digital channels and voice can have a positive impact on both your top and bottom line

*2015 Contact Centre Benchmarking Report, published by Dimension Data

Meet the Speakers

Sheila McGee-Smith
Sheila McGee-Smith

President & Principal Analyst, McGee-Smith Analytics

Lisa Abbott
Lisa Abbott

Director of Product Marketing, Genesys

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