Words with Colleagues: Definitions of Commonly Used Industry Terms

Words with Colleagues: Definitions of Commonly Used Industry Terms

In today’s business market, professionals need to know more buzzwords than ever before. Add to this the many business-related terms that seem interchangeable but really are not, and it’s easy to be confused about the exact meanings of related terms.

As an example, how do you describe using multiple channels to deliver self-service?  What’s the difference between multi-channel and omni-channel?  Between multi-modal and multi-channel? 

Our latest ebook shares examples and case studies that illustrate the subtle differences between these terms, and help you confidently use the correct term every time. Download it now.

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