Why CIOs Should Modernize Their Contact Centers - NOW
As contact centers transform from traditional order-taking and problem-resolution activities into omnichannel contact centers that serve customers across their journeys on social media, mobile, web and in store it is essential that CIOs and IT decision makers consider new technology solutions to make this transition.
This TechTarget white paper is a must read for CIOs looking to justify the investment needed to modernize their contact center technology platform. It discusses:
- Business drivers that warrant making the move sooner rather than later
- Technology benefits driven by standardization, consolidation and virtualization
- Cost benefits of upgrading contact center infrastructure