Welcome to PureCloud for Salesforce

You’re already using Salesforce—it’s a trusted solution and an important tool for your business. But if you're using a CRM to communicate with customers, you're doing it wrong. It’s time to transform into a customer engagement center with omnichannel capabilities and rich context on the customer journey.

By combining the power of PureCloud with Salesforce, you can get a 360-degree view of your customer and provide the personalized service they expect.

  • Introduce an omnichannel strategy that lets you engage customers over voice, chat, and email.
  • Leverage customer data in meaningful ways.
  • Put powerful call controls at your employees’ fingertips while letting them continue to work in the SFDC interface they’re used to.
  • Give teams a consolidated view from which to work.

Watch why PureCloud and Salesforce are the perfect pair for true customer engagement.

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Read more about what PureCloud for Salesforce offers, and how it can help your business execute an onminchannel strategy and deliver personalized customer service.

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