VENTANA RESEARCH PERSPECTIVES:
Genesys Advances Omnichannel Experience for Customer Engagement
According a recent Ventana benchmark research, companies struggle to provide superior customer service because communication channels are managed in silos, activities are not coordinated across business units and the agent desktop is complex.
Download this Analyst perspective authored by Richard Snow, VP & Research Director, Ventana Research. You will to learn:
- Top five customer services challenges
- Six technologies you need to deliver great customer experiences
- Why you should consider the Genesys Customer Experience Platform if you are looking to deliver omnichannel customer service