TIP SHEET

Tips for Evaluating and Choosing the Right Contact Center Solution in the Cloud

Why Cost Isn’t the Only Justification for Deciding Between Cloud and On-Premises Deployment

Tips for Evaluating and Choosing the Right Contact Center Solution in the Cloud

The debate has raged for years over the cost of a cloud contact center versus on-premises contact center deployment. Based on the latest Ovum research, a majority of businesses would indeed reduce costs through cloud deployment. Yet cost alone is not the only factor to consider when choosing between cloud or on-premises deployment.

Every company has their own set of requirements and constraints that affect the decision to move to the cloud or further invest in an on-premises model. This tip sheet will help you decide what is important in the decision-making process, including:

  • What are your customers demanding
  • Industry trends
  • Mapping your situation to the latest research

Choose the right vendor and technology platform that supports your business needs and customer demands.

Download the tip sheet today!

GET THE TIP SHEET TODAY!