Three Words On Genesys Enterprise Workload Management from French Insurer SPB
Genesys solutions for Enterprise Workload Management combine real-time presence-state of agents and back office staff with skills-based routing capabilities. Now supervisors can manage offline Contact Center tasks and back-office work items more efficiently.
What are the three words customers think of after they've experienced the benefits of Genesys Enterprise Workload Management? Listen to the perspectives of different employees of French Insurer SPB on how back office automation improved their efficiency through automation.