Three Improvements that Drive Customer Satisfaction in the Telco Industry
Telecommunications companies are struggling to improve abysmally low customer satisfaction ratings for their call centers and websites. Adopting three key improvements, Genesys believes, can significantly reduce customer complaints, increase customer retention, and improve revenue growth.
Those improvements include:
- Recognizing the entire customer journey, not just a single-point event
- Adopting an omnichannel view of the customer
- Harnessing the power of real-time call analytics
Download our free white paper,“Three Improvements that Drive Customer Satisfaction in the Telco Industry,” based on current data and the advice of industry experts.