Contact Babel Report

The US Contact Center Decision-Makers' Guide 2015

The US Contact Center Decision-Makers’ Guide 2015

The US Contact Center Decision-Makers Guide (2015 - 8th edition) is a major annual report studying the performance, operations, technology and HR aspects of US contact center operations. This report is based on a structured questionnaire that was answered by over 200 Contact Center Managers and Directors in early 2015.

Download the full guide to learn specific strategies and solutions that affect six major pain points and issues that affect today’s contact centers:

  1. Improving quality and performance
  2. Maximizing efficiency and agent optimization
  3. New media and the customer of the future
  4. Increasing profitability
  5. HR management
  6. Strategic directions
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