MIT Technology Review

The Evolving Engagement Cycle
Customer Engagement and Operational Strategies

A global survey of over 550 senior executives was performed by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.

Here we examine one of the key findings:

Get the Infographic


Research Report

Getting To Iconic: How world-leading brands balance talent and technology for CX excellence

Download Now