Ten Key Considerations for Moving Your Large Contact Center to the Cloud

As large contact centers embrace the cloud model, the plethora of service and solution choices available require sifting through the functionality and capability of these competing offerings to determine the best fit.

The following white paper will give you 10 key considerations for large enterprises looking to move to a cloud contact center solution, including areas such as cultural fit, accessibility to reference customers, technology, partners, integration and customization, business continuity and security, responsiveness and innovation.

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