TechTarget White Paper
Top Five Considerations in Choosing Your Contact Center Solution
Cloud, On-Premises or Hybrid?
Forrester Research notes that 60% of customer experience professionals surveyed are committed to the differentiating or distinguishing their organizations from competitors on the basis of customer experience.1
Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. Each option has its advantages and challenges, we'll take you through the top five considerations and leave you with a consideration checklist so you can choose the right deployment model for your contact center.
Does a cloud contact center solution work for you or do you need an on-premises or hybrid call center?
1 “Leverage Cloud-Based Contact Center Technologies to Provide Differentiated Customer Experience,” Forrester Research, March 2013