Take the Insurance Customer Experience to the Next Level

How to manage the omni-channel insurance customer

Insurers today struggle to deliver a customer experience that is:

  • Appealing to customers
  • Effective at differentiating from the competition
  • Efficient to operationally deliver
  • Compliant with regulations

Insurance providers must deliver outstanding customer service across time and channels throughout the customer lifecycle, including insurer selection, coverage application, policy administration, risk control, claims processing, and coverage renewal.

Download this white paper today to read how Genesys enables insurance businesses to improve their customer’s experience by:

  • Enabling the channels that customers want to use: voice, digital, mobile, social and white mail
  • Applying customer interaction context consistently across all channels
  • Engaging proactively with customers both online and via mobile
  • Communicating proactively with customers through their preferred channels (voice, voice message, text message and email) for sales, service, education, and customer surveys
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