WHITE PAPER

Should You Update or Abandon Your Call Center ACD? Why Companies Choose SIP-Based Contact Centers

Should You Update or Abandon Your Call Center ACD?


Choosing the right technology for your contact center infrastracture be daunting. Should you update your legacy call center ACD and applications? Or is it time to migrate to a SIP-based customer experience platform with powerful omnichannel capabilities?

Modernizing your call center infrastructure with a SIP-based contact center solution can be the foundation for delivering world class customer service.

Download this white paper to learn:

  • Limitations of legacy call center ACDs
  • Benefits of a SIP-based contact center solution
  • Real-world examples of how SIP boosts efficiency, reduces costs, and enables you to provide optimal customer service 
Get the White Paper