Perspectives - Genesys Customers Talk About the Value of Back Office Automation

Despite the enormous investment in back office systems to drive essential work flows such as CRM, ERP and BPM systems, companies still experience tremendous inefficiencies like cherry picking, working to average time versus actual time, misalignment of key resources, and higher turnover. 

Listen to the different perspectives of Genesys customers on how back office automation transformed their company and their customer experience.

Production Manager

Team Leader

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Contact Center Agent

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