OVUM REPORT

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution

The increased acceptance of cloud among enterprises as well as the addition of many new vendors in the market means that the competitive landscape for cloud contact center solutions has become complex.

Enterprises need assistance in finding the right platform to meet their needs; the size of the contact center, the speed of deployment, channel requirements, and depth of capabilities will all impact their decision.

This Ovum Decision Matrix provides an in-depth view of many of the leading cloud contact center vendors to help enterprises find the most suitable platform for their needs.

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