Optimize Your Workforce for the Omnichannel Revolution
Whether your customer contacts you on the phone or through a web chat, they do not want to hear that they have to wait 26 minutes because the only resource who is skilled and scheduled to handle their request is unavailable.
Download this eBook to learn:
- Six omnichannel workforce planning and optimization strategies
- How to increase efficiency by integrating workforce management with your contact center solution
- How to reduce Average Handle Time (AHT) time with intelligent omnichannel planning and routing strategies