IVR for Government: Ensuring a Great Customer Experience
The interactive voice response system, or IVR, is often the first introduction that your citizen/customer has with your organization or department. The quality of that IVR system—its ease-of-use, its ability to quickly change to reflect situations, and especially its ability to pass along captured information to the live agent—sets the tone for the customer experience (CX).
A sophisticated IVR system can also offer a wider variety of prompts, interacting with your data to deliver more personalized, and therefore more successful, self-service interactions. The result is heightened efficiency and an improved CX.
Download this ebook to learn how to:
- Determine your IVR needs
- Improve productivity with a great IVR
- Devise the right IVR strategy
- Achieve positive ROI