IVR Cheat Sheet

IVR Cheat Sheet

You should always consider your IVR system a “work in progress” that should be continuously monitored to provide the best service to your ever-changing customers.

This IVR cheat sheet outlines a list of some of the core characteristics of customer-friendly IVR systems and highlights 10 best practices in IVR design to make your system efficient and effective for both you and your customers. 

Download this Tip Sheet for an essential guideline to designing a customer-friendly IVR system.

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