1 MINUTE VIDEO:

Is CRM Enough to Deliver Great Customer Experiences?

In this video, Brian Solis, Principal Analyst, Altimeter Group discusses:

  • How customers look at companies as one brand and not a series of departments
  • The implications this mindset should have on businesses and the way that they operate
  • The need for one platform to manage customer experience

Research Report

How to Transform Digital Customer Experiences for the Connected Customer

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