ICMI WHITE PAPER
ICMI: 3 Insider Perspectives on Removing Roadblocks to an Effortless Customer Experience
The complexity of today’s contact center is at an all-time high with more channels to manage, increased customer expectations, and the need for a frontline workforce that is, by no means, “entry level.”
Creating an effortless Customer Experience requires insider knowledge from three key stakeholders:
- The Customer
- The Agent
- The Organization
In this white paper, we provide insider perspectives from each of the key stakeholders on what you can do—right now—to remove three common roadblocks to an effortless customer experience.