How the Genesys App Automation Platform and the Genesys Voice Platform Work Together
Delivering great customer experiences includes streamlining your business processes to reduce customer effort throughout a call. Poorly designed and outdated Interactive Voice Response (IVR) increases customer effort, destroys customer satisfaction and results in higher cost to serve.
The Genesys App Automation Platform (formerly the SpeechStorm Framework) provides a complete environment to design, configure, test, deploy and manage IVR applications on Genesys Voice Platform (GVP). This is done through an intuitive, web-based interface designed specifically for non-technical users called the Genesys IVR Control Center. You get out of-the-box capability that delivers a cost-effective customer service approach along with a rapid return on investment.
Download this executive brief to learn how the Genesys App Automation Platform integrates with Genesys Voice Platform.